Swiss AviationSoftware (Swiss-AS) is dedicated to setting a benchmark for excellence in the industry by establishing high quality standards in its software products, achieving the highest levels of customer satisfaction, and driving long-term sustainable success in a highly regulated aviation industry.
Our approach ensures that quality is embedded into every stage of our software development lifecycle, allowing us to meet rigorous industry demands while delivering high value to our customers.
Holistic Quality Management Approach
At Swiss-AS, quality management extends beyond traditional quality assurance practices through our Total Quality Management (TQM) methodology. This comprehensive approach covers not only software testing but also assesses organisational effectiveness and efficiency as a whole. By integrating quality into every process, we emphasise the principle that “quality cannot be inspected into a product; it must be built into it,” inspired by quality pioneer W. Edwards Deming. This philosophy guarantees that each stage of development aligns with our high standards, ensuring reliability and operational effectiveness.
Automation and Innovation in Quality Management
Swiss-AS employs a robust software quality assurance process with extensive use of automated testing. Our agile teams, supported by dedicated test engineers, conduct thorough quality checks across all AMOS versions. With over 12,000 automated test scenarios, executed on a nightly basis, we ensure rapid identification and resolution of issues, which enhances system reliability and minimises downtime. Our automation framework enables user interface testing, optimising test coverage and reducing manual testing time and costs. Combined with internally developed tools that leverage the latest technological advancements, such as machine learning, it provides advanced analysis features for rapid defect identification, root cause analysis, and error prevention.
Continuous Improvement Culture
A culture of continuous improvement is core to Swiss-AS's philosophy. Through regular retrospectives, investigations on problem sources, and lessons learned sessions, we identify opportunities to continuously refine our processes and improve our practices. This iterative approach ensures we stay responsive to industry trends, deliver consistently high-quality solutions, and sustain customer satisfaction.
"Our commitment to quality is not just about meeting standards; it's about building trust and delivering genuine value to our customers in a complex, safety-driven environment," says Rim Souissi, Head of Quality Management at Swiss-AS. "Through rigorous testing, continuous improvement, and an unwavering focus on customer needs, we strive to deliver software products that exceed customers’ expectations for stability and performance."
Customer-Centric Release Management
Swiss-AS's release management strategy is closely aligned with the compliance needs of our aviation customers, offering both flexibility and reliability. With weekly Preview Releases and Stable Releases every six month, we provide a tailored experience, allowing customers to adapt to software updates at their own pace and in alignment with their quality requirements. Preview Releases allow customers to engage with new features and provide early feedback, while Operational Patches ensure fast delivery of bug fixes.
Swiss-AS remains committed to delivering innovative, reliable and high quality solutions that align with the evolving needs of our global customers, continually pushing the boundaries of quality management aiming at achieving the highest levels of customer satisfaction in the aviation industry.
About Swiss AviationSoftware and AMOS
Swiss-AS, part of the Lufthansa Technik Digital Tech Ops Ecosystem, is a leading provider of aviation maintenance management software, which offers an end-to-end integrated, highly intelligent software suite designed to manage the entire spectrum of maintenance activities.
AMOS, in combination with its mobile package, empowers its large and loyal aviation customer base – ranging from pure operators of all sizes, major low-cost, regional and flag carriers, to large airline groups to MRO providers – to digitalize and automate their maintenance processes.
For more information, please contact us via marketing@swiss-as.com or visit us at SWISS-AS.COM