Application Support Specialist  

Job Title Application Support Specialist
Task We are looking for a skilled Application Support Specialist to join our team in offering first & second level support to our customers.

The Main Responsibilities would include:

- Answering cases submitted to Swiss-AS via the AMOS online support tool;
- Communicating with customers directly via e-mail or phone;
- Communicating with other departments in order to resolve and clarify the customer case and determine the cause of the problem;
- Selecting and explaining the best solution to solve the case;
- Ensure follow up on customer cases.

What we offer:

- Working in an open and cooperative environment with a motivated and friendly team;
- Excellent working conditions in pleasant surroundings;
- Good professional and personal development opportunities;
- Active participation in the continuous improvement of processes;
- International work environment with people from around the globe;
- Flight and travel discounts.
Requirements As an ideal candidate, you must fulfill the following requirements:

- Be a team-player, flexible, proactive and able to work under pressure.
- You are highly motivated and committed.
- You have good communication skills and are able to interact with people from various technical backgrounds and cultures.

It is essential that you have:

- A broad AMOS knowledge;
- Work experience as an AMOS Administrator;
- Knowledge about the aviation industry and processes in aircraft maintenance;
- Fluency in written and spoken English.
- Fluency in either German or French is an advantage.
Date 15.08.2017
Contact Please send your complete application including CV (with picture), references and expected salary to the following address:

Swiss AviationSoftware Ltd.
Mr Diogo Carvalho
PO Box
CH-4002 Basel